SENIOR TECHNICAL ANALYST COLLECTION SYSTEMS
Reporting to the Project Manager and working under very limited supervision, this position plays a critical role in carrying out the Company’s Strategic Plan and contributing to the success of the CTS Mission. The Collection System Senior Technical Analyst supports and works effectively in a team-based organization, carrying out training systems development, coaching, project management, and administrative responsibilities.
The Collection Systems Senior Technical Analyst develops the CTS training system which is tailored to the client’s plant operation, maintenance, and collection processes. This classification also supports the planning, organization, and accomplishment of training module material. This classification may, on a limited basis, work weekends and off-shifts based on the operation of the client’s plant.
The Collection Systems Senior Technical Analyst requires the ability to exercise a high degree of independent judgment and effective decision-making, communication and interpersonal skills.
EXAMPLES OF DUTIES
Works with the Project Manager to develop and assist to implement Strategic Plan objectives and performance measures to meet CTS goals; develops and applies benchmarking data and other work group metrics; ensures that performance measures are tracked and met; works with others to identify and implement process improvements.
Executes the approved Training Module Development schedule to document the work of Collection System Workers (CSW) in operating, testing, cleaning, and maintaining the Client’s collection system equipment and facilities.
Ensures that the Client’s safety program requirements are included in training material; works with Client staff and Environmental Health and Safety experts to identify and resolve safety issues.
Provides technical and coaching assistance to Client’s Collection System Workers to effectively carry out day-to-day duties and responsibilities during training module development.
Ensures that Standard Answers (SA) are developed which provide a tailored standard for training and assessment of Client’s employees; uses CTS software to develop the SA and Competency Assessments (CA).
Ensures that Standard Operating Procedures (SOP) are developed and maintained for all collection system equipment and facilities for which a task competency is developed.
Uses a variety of collection system operational data, technical information, and best practices to develop training modules; develop competencies that enhance equipment and process reliability as well as Operation and Maintenance (O&M) processes.
Reviews and evaluates a variety of operational data, including data from the SCADA system, daily logs and tests to incorporate into the training module.
Leverages Capital Improvement Project support to identify a need for future training requirements; researching and providing necessary data to support a training plan for future system installations.
Supports Train-The-Trainer sessions to allow the client’s trainers to use the training system.
Provides significant input to a variety of periodic and special reports, including monthly reports.
Furnishes information and recommends action to the Project Manager and client’s Collection Systems Manager for improved operational efficiency.
Helps create a strong performance ethic within the CTS team.
Motivates Client’s employee(s), recognizes employee contributions, and maximizes individual development.
Coordinates with other Senior Technical Analysts and the Project Manager to develop a CTS-wide approach to issues.
Incumbents will perform any other duties that are appropriate for the scope and level of responsibility of this classification.
Completion of ten years of increasingly responsible experience in the operation and maintenance of a Collection System related facilities. Three years of experience in a lead capacity and/or additional education related to wastewater operations, business, or supervision in the public sector are highly desirable.
- Principles and practices of effective performance management
- Leadership, and team building; project management and coordination
- Standard tools, equipment, and materials used in the maintenance, repair, installation, and construction of a wastewater collection system
- Safety rules, codes, principles, and practices related to the work, including the methods and precautions used in storing and handling chemicals and other hazardous materials
- Safe working practices relevant to wastewater collection system maintenance, repair, and construction, including shoring practices
- Shop mathematics
- Developing and implementing goals, objectives, policies, procedures, work standards, and internal controls
- Selecting, training, developing, motivating, and evaluating staff
- Delegating work while providing assistance as needed
- Analyzing operational problems and recommending solutions
- Efficient use of materials, staff, and equipment
- Using standard PC programs, SCADA, and the CMMS
- Leading and training Collection System Workers
- Providing instruction on and enforcing safety regulations and procedures
- Solving problems and analyzing decisions in an emergency
- Operating hydraulic, mechanical, and hand-operated cleaning devices used in performing preventive sewer maintenance
- Operating heavy equipment and specialized equipment related to sewer construction, maintenance, inspection, and repair
- Reading Collection System block book sewer maps, plans, cut sheets, and layout grade line for sewer line installation
- Operating a motor vehicle and standard hand and power tools found in collection systems
- Observing the direction and supervision of Collection System Workers by CSW Lead
- Demonstrate excellent judgment about both technical and management issues and make sound, independent decisions about day-to-day activities
- Support the planning, organization, direction, and evaluation of the CTS team work
- Coordinate work within the CTS team
- Help team members remain accountable for their work products and behaviors
- Set reasonable performance expectations
- Lead discussions with Client’s employees to resolve problems and complete assignments
- Take appropriate action if standards and expectations are not met
- Inspect Collection Systems and recognize inefficient, unusual, or dangerous operating conditions
- Provide input to the development and revision of operating schedules and procedures to meet changing conditions
- Ensure that designated Collection System Workers are trained in the proper methods, materials, techniques, and safety procedures related to the competency based training system
- Understand and carry out oral and written instructions in English
- Make clear, concise and effective oral reports and presentations; and deal tactfully and effectively with CTS staff and the Client’s employees
- Train Client Collection System Workers
- Ability to work collaboratively with others in a team-based organization focused on continuous improvement in training
- Establish and maintain a positive customer service attitude and effective working relationships with customers
- Demonstrate excellent two-way communication skills with CTS staff and others, including the ability to listen, explain, and facilitate
- Ask for input
- Offer help
- Accept suggestions
- Maintain professional behavior during stressful situations
- Motivate and develop others and provide recognition and encouragement
- Must demonstrate integrity, fairness, and flexibility and work with others to establish a climate of openness, mutual respect, and teamwork.
- Must demonstrate the ability to work with very limited supervision while providing the highest quality product to our Client’s.
Licenses, Certificates, or Credentials:
Must possess a valid Class C California driver’s license, have and maintain a satisfactory driving record, and reliable transportation.
Certification as a California Water Environment Association Collection System Worker III
Must possess the physical characteristics to perform the critical and important duties of the class, including the ability to climb stairs and ladders, stoop, walk at least a mile a day, and work outdoors in a variety of weather conditions.
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